NATURAL SYSTEMS- Legal Notice
This Legal Notice sets out the General Terms and Conditions regulating access to and use of the Website which Natural Systems Distribuciones® makes available to Internet users at no cost through the domain naturalsystems.eu.
Natural Systems Distribuciones® is a registered trademark owned by the company Suministros de Jardinería y Viveros, S.L. with Tax Code B14757017 and registered office at C/ Los Tejares 5, 14540, La Rambla, Córdoba, filed with the Companies Register of Córdoba on page CO-24159, volume 1911, folio 59, entry 1.
Access to and use of this Website implies full acceptance of these general terms and conditions in the version published as soon when the User accesses it, without prejudice to any specific conditions that could apply to certain specific services of the Website.
The General Terms and Conditions regulating access to and use of this Website are set out below.
Access, browsing and use of the naturalsystems.eu Website is the responsibility of the User.
All intellectual property in relation to the elements included in this Website, including its source code, design, browsing structure, databases and other displayed resources, corresponds to Suministros de Jardinería y Viveros, S.L., either due to holding their operating rights (reproduction, distribution, public communication and transformation) or due to possessing the necessary operating licences for their use.
The viewing, printing and downloading of part of the Website contents is only authorised under the following conditions:
Some of the Website images may come from third party websites or image Banks. They are all used in good faith and are published subject to licences that permit their commercial use free of charge or after paying transmission and usage royalties. In such cases the author and source are properly specified and they are regulated by the licence specified in the place of origin.
Suministros de Jardinería y Viveros, S.L. also holds the industrial property rights related to its products and services. References made on the Website to the products and services of third parties do not imply the existence of any rights or liability over the same, or any endorsement, sponsorship or recommendation by the brand, unless this is expressly indicated.
The unauthorised use of the information appearing on the Website and its resale, and the infringement of the intellectual and industrial property rights held by Natural Systems® or any third party shall give rise to the liabilities established by law.
No links shall be made to the Website from any other site without the prior and express consent of Suministros de Jardinería y Viveros, S.L.
With a view to improving the Website services, Suministros de Jardinería y Viveros, S.L.reserves the right to make modifications to and update the information appearing on the Website as well as its settings and design and this Legal Notice or any other specific condition at any time and without notice.
Suministros de Jardinería y Viveros S.L., cannot guarantee the non-existence of interruptions or errors in accessing the Website or its contents. Nonetheless, it undertakes to take all steps to correct errors, updates and restore communications with the utmost diligence, except in the case of Force Majeure events.
Suministros de Jardinería y Viveros S.L., assumes no liability whatsoever arising from the contents, information or services to which links are established from the Website, neither does it guarantee the absence of viruses or other elements in said contents, information or services that could produce alterations in the computer system (hardware and software), in the documents or files of the User and it declines all liability for damages caused to the user for this reason. The User is informed that communications via open networks are not safe and it is their responsibility to take all the appropriate technical measures to control such risks, within reason, and prevent damage to their equipment, the loss of data and the theft of confidential information. To that end, they must ensure that their systems for detecting malware such as viruses, Trojans, etc. are kept updated as well as the security patches of the browsers they use. For more information, consult your Internet access provider.
The Internet connection required to access the service is not provided by the Company owning the website and is the User’s responsibility.
Similarly, the Information Society services provided on the Website and not subject to prior contracting are offered to the User at no cost and the User is only obliged to comply with the regulations established in this Legal Notice. Consequently, in relation to such services, Suministros de Jardinería y Viveros, S.L. has no obligation to comply with certain Website availability levels or take any specific security measures. Likewise, Suministros de Jardinería y Viveros, S.L. may suspend, withdraw or cancel some or all of the services not subject to contracting at any time, without notice. The above provision shall not affect those services that are reserved for registered Users or are previously contracted, and these shall be governed by their specific conditions.
Suministros de Jardinería y Viveros S.L., declines all liability for the use made by third parties of the information published on the Website or for damages suffered or economic losses that could directly or indirectly generate economic, material losses or the loss of data due to the use of such information.
Some areas of the Website permit communications by Users by sending texts through the forms provided for such purposes. The use of this communication channel implies knowing and previously accepting the following conditions:
Similarly, the Users also acknowledge:
These General Terms and Conditions shall be governed by the laws of Spain.
Access to and use of the naturalsystems.eu Website is conditional on the express and prior waiver of any jurisdiction that could correspond to the User in exercising the rights arising from the use and contents of the Website, and the User expressly agrees to submit to the Courts of Montilla (Spain) for the purpose of resolving any dispute that could arise from their use.
Furthermore, in accordance with Article 14.1 of Regulation 524/2013 on online dispute resolution, we hereby inform you of the existence of an online dispute resolution platform provided by the European Commission and the possibility of filing complaints through said platform by clicking on the following link: ENLACE.
These general terms and conditions of contracting and the general terms and conditions of the sellers of its marketplace, as well as any specific conditions that may be established, shall expressly regulate relations between Suministros de Jardinería y Viveros S.L. and the professionals (hereinafter the "Users") who contract the provision of services or products offered through the Portal.
These General terms and Conditions have been drafted in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Conditions of Contract, Law 7/1996 on Retail Commerce Regulations, Law 59/2003 of 19 December on Electronic Signature and all other legal provisions that may apply.
As a wholesale distributor, Natural Systems sells only to wholesalers and professionals, expressly ruling out the application of Royal Legislative Decree 1/2007 of 16 November, approving the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws.
The use of any of the services offered on the Website means the unreserved acceptance by the User of each and every one of the General Conditions of Contract, the General Terms and Conditions for the use of the Website and, as applicable, the Specific Conditions that govern the purchase, depending on the case.
Suministros de Jardinería y Viveros S.L., hereby informs you that the steps to take to purchase goods or obtain the provision of the services offered are those set out in these General Terms and Conditions and any other specific conditions indicated on screen while browsing, which the User declares they know and accept as being necessary to access the products and services offered on the Website.
All information furnished during the contracting process shall be stored by Suministros de Jardinería y Viveros, S.L in such a way that the User may request information related to the transactions they have carried out by sending a request in writing or by email during the previous six months. Modifications to and/or corrections of the data provided by the User while browsing shall be made in accordance with the instructions set out on the Website.
The Marketplace that Suministros de Jardinería y Viveros, S.L. Natural Systems Distribuciones ® places at the disposal of the Client through the naturalsystems.eu link does not permit the purchase-sale of products directly to third party sellers.
The services offered on the Website shall be governed by both the provisions of these General Terms and Conditions and in particular, by the Specific Conditions set for each of those services.
To provide access to the services offered through the Website, Suministros de Jardinería y Viveros S.L. may give the User a Login and Password. The Login and Password given to the User are identification elements that enable access to the services and they are personal and non-transferable. The Distributor may change the Login and/or Password, giving adequate notice and in such cases the modified passwords shall no longer be valid.
All the technical resources and requirements needed to access the Website and the services it offers shall be paid for by the User, including any expenses or taxes incurred as a result of providing such services.
After accessing, in order to use the different services, the User must follow all the indications and instructions shown on screen, and for this purpose, comply with the Specific Conditions and the other forms established for each service, which entails reading and accepting all the general provisions set out in the General Conditions of Use of the Website, in these General Conditions of Contract and, as applicable, in the Specific Conditions that may apply.
Lastly, we hereby inform the User that after placing an order, the Customer Service Department of Suministros de Jardinería y Viveros, S.L. shall send the User by email a document confirming the contract together with the invoice that shall be attached to the same.
The products offered on the Natural Systems Distribuciones Website shall be shown on screen, along with their features and prices. In cases in which the product price is determined by weight, the price per kg shall be indicated, or the price of the packaged product, but in this case, the final price indicated on the purchase receipt shall depend on the real weight of the product.
In addition, the total sum of the costs incurred in shipping each order to the home of the User shall be shown on screen, which shall always be paid by the Buyer. The prices indicated on screen are expressed in euros and do not include VAT or any other tax that could apply, and they shall in all cases be the current prices. Offers shall be duly indicated on screen.Suministros de Jardinería y Viveros, S.L. reserves the right to decide which products shall be exhibited and offered to Users on the Website, depending on the case. This way, the Company may add new products to those included in the Store at any time, based on the understanding that unless indicated to the contrary, those new products shall be governed by the General Terms and Conditions in force at that time. Furthermore, Suministros de Jardinería y Viveros, S.L. reserves the right to no longer provide access to any of the products on sale in the Store at any time and without notice.
To purchase the products offered on the Natural Systems Distribuciones Website, Users must register. To that end, said Users must be over eighteen (18) and obey the instructions show non screen, which require the execution of the following instructions and any other instructions that may be included on the different Store screens:
The Login and Password provided by Suministros de Jardinería y Viveros, S.L. to the User are identification elements required to access and make purchases and they are personal and non-transferable.
The User may not change the Login but they may change the Password, in which case the original passwords shall no longer be valid.
In the event of forgetting the Password, a new one shall be sent to the User at the email address that was registered.
Once the User has registered, to purchase the products, they must add the product they wish to purchase to their Shopping Cart, following the instructions shown on screen. After selecting all the products, they must validate the delivery date and accept the purchase, which means reading and irrevocably accepting each of these General Terms and Conditions and, as applicable, the Specific Conditions that may apply. The purchase prices shall be those in force at the time of placing the order.
The amount of the purchase at the time of confirming the order may not match the final amount of the order due to the existence of products with variable weights in the delivery.
After making the purchase, the Customer Service Department of Suministros de Jardinería y Viveros, S.L. shall send the User a document confirming the transaction as soon as possible and in all cases within 24 hours of making the purchase. The Client may also request the respective invoice to be sent. The order confirmation and the purchase receipt shall not be valid as an invoice.
Suministros de Jardinería y Viveros S.L. reserves the right to cancel the Login and Password and hence access to the Store of any User with negative or unpaid balances with the Company, in addition to not allowing any User who uses the Website and purchases in bad faith or breaches any of these General Terms and Conditions or Specific Conditions that may apply or abuses the different offers or promotions to place any orders.
In relation to communications regarding the state, incidents and/or management of orders, the Distributor shall contact the User through the different channels provided, namely,telephone, SMS, chat and/or email, unless the User indicates otherwise.
Payment of the price of the purchased goods and shipping costs, which are shown on screen, may be made using the payment methods indicated on screen. To make payment, the User must follow all the instructions shown on screen, providing the following information: a) Type of card; b) Card number; c) Expiry date and d) any other information requested on screen.
As an electronic payment system, Suministros de Jardinería y Viveros, S.L. has installed an e-commerce payment gateway. All data provided for such purposes are encrypted to guarantee maximum security. They are hosted in an SSL-certified secure server. Likewise, Suministros de Jardinería y Viveros, S.L. declares that it does not store the payment data provided by Users through the gateway and such data are only kept during the time the purchase is made and up to the time of withdrawal.
To guarantee its clients maximum security the Distributor reserves the right to ask the User to provide the respective identity and payment method documents before delivering the order.
Suministros de Jardinería y Viveros, S.L. specialises in the distribution of products and this has its own delivery staff.
We also have beneficial commercial agreements with major national and International operators such as MRW, Envialia, Ramoneda, Palibex, Cayco, FedEx, TNT, DB Schenker or Spain TIR to reinforce our delivery capacity.
Our objective is to offer you the best possible service and to that end we look for the option that best meets your needs in terms of price, time and method.
Please indicate your sending preferences when you make your purchase.
Without prejudice to the professionalism of our distribution fleet and transport operators, when you receive your order, please ensure that the package is not damaged and has not been tampered with, and that the packaging materials cover the entire surface.
In the event of doubt, please inspect the entire content of the package in the presence of the person making the delivery or write the words “Pending inspection” next to your signature on the document accrediting the receipt of the shipment.
Our delivery staff and transport agencies shall hand over the purchased goods at the entrance door of the indicated establishment.
If the goods are left inside the warehouse or commercial premises of the Client, this shall be done as a courtesy of the delivery staff and for the account and risk of the Client or their personnel, and Suministros de Jardinería y Viveros, S.L. shall not accept any claims for damages or losses arising during the unloading process.
Once the goods have been received, they must be carefully inspected.
The Client is obliged to notify any breakage or anomaly in the products due to transport within 24 hours after receiving them. Claims for damages caused during transport must be sent to: email@example.com, attaching photos or evidence of the poor condition or breakage of the products due to transport.
Along with the goods, the Client should inspect the delivery note and inform Suministros de Jardinería y Viveros, S.L. of any error or discrepancy between the delivery note and the goods received. The term for formulating this claim is 24 working hours after delivery and after this time no claims shall be accepted.
The User shall have 15 calendar days to withdraw from the purchase, provided the nature of the purchased goods so permits. The 15-day term established above shall take effect from the receipt of the goods by the Buyer. In all cases, it shall be held that the Buyer is aware of their right of withdrawal from the moment they enter the online Store, which requires the Reading and acceptance of these General Terms and Conditions and in all cases from the time of playing the order. Order returns shall be processed through the Customer Service Department in order to permit the collection of the order at the business address or warehouse of the Buyer. Suministros de Jardinería y Viveros, S.L. shall return the amounts received by means of a credit note, but the Buyer shall pay all direct costs incurred in returning the goods within 14 calendar days from the date on which they notify their decision to withdraw from the contract. In the event that the goods purchased by the Client are retuned, the Client shall pay all costs incurred in collecting the goods. Said expenses shall be equal to the shipment costs applicable to the delivery of the goods.
The right of withdrawal and/or termination shall be excluded in cases in which, due to the nature of the purchased goods, it is impossible to return them, without prejudice to the pertinent claim for damages and losses, and in the case of failing to comply with the following conditions:
The goods shall be delivered to our carrier in perfect condition, in closed, sealed packaging that covers the original packaging. The product shall be properly identified and marked with the return reference number provided by the Customer Service Department.
Suministros de Jardinería y Viveros, S.L. shall answer for any lack of conformity between the products and the contract and shall repair or replace the product under the terms established by law.
If the product arrives in poor condition due to transport, the User shall indicate this on the carrier’s delivery note and call our Customer Service Department within the next 24 hours to file the complaint.
You have the right to withdraw from this contract within 15 calendar days without having to justify your decision.
The withdrawal term shall expire 15 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise your right of withdrawal you should give us your name, your full address and your telephone number and email, if any and inform us of your decision to withdraw from the contract through an unequivocal statement (for instance, a letter sent by post or email) or call the Customer Service Department. To comply with the withdrawal term, you must send the communication related to the exercise of your right of withdrawal before the expiry of the respective term.
In the event that you withdraw, the amounts paid shall not be refunded but a balance in your favour shall be generated for future purchase from our business group. Said balance may be frozen until we have received the goods, or until you have presented proof of having returned them, whichever occurs soonest.
We shall pick up the good/goods or you must return the goods directly to use at any of our warehouses without undue delay and in all cases no later than 14 calendar days after the date on which you notify us of your decision to withdraw from the contract. The term shall be deemed met if the goods are returned before the expiry of said term.
You must pay the direct cost of returning the goods. Said cost is calculated at the approximate cost of sending the goods, in euros.
You will only be responsible for the loss in value of the goods due to handling other than what is strictly necessary to determine the nature, features and operation of the goods.
You should only complete and send this form if you wish to withdraw from the contract:
Send to firstname.lastname@example.org
To the attention of Natural Systems Distribuciones. I hereby inform you of my wish to withdraw from the contract for the purchase of the following goods:
Notwithstanding the above, the right of withdrawal and/or termination is excluded in those cases in which this is impossible due to the nature of the purchased goods is excluded, without prejudice to the respective claim for damages and losses.
1.1. These general terms and conditions of purchase (the "General Terms and Conditions of Purchase") regulate the purchase by the professional user (the "Customer") of the products sold by the Seller (the "Seller") through the Marketplace ("Marketplace") of the Natural Systems website, owned by Suministros de Jardinería y Viveros S.L. ("Natural Systems Website").
1.2. For the purposes of the provisions of these General Terms and Conditions of Purchase, the products are intended exclusively for the Customer, a natural or legal person acting as a professional, excluding any sale or purchase to private individuals or end consumers.
1.3. These General Terms and Conditions of Purchase shall apply to each and every product purchase made by the Customer from the external and independent Seller of Natural Systems, and which are made through the marketplace on the website naturalsystems.es.
The Customer acknowledges that they have the legal capacity to be bound by and purchase the products, and agrees to be bound by these General Terms and Conditions of Purchase. In the case of natural person customers, only those over eighteen (18) years of age or minors with judicial waiver, in both cases resident in the European Union with a delivery address in the Iberian Peninsula or the Balearic Islands, may purchase the products. Legal person customers must be residents in the European Union and have a delivery address in the Iberian Peninsula or the Balearic Islands.
2.1. The Customer may place an order through the Natural Systems Marketplace, after registering as a user and logging in to the website.
The Products offered shall appear on the screen, along with their characteristics and price. In those cases in which the product price is determined by weight, either the price per kilogram or the price of the packaged product shall be indicated, although in the latter case the final price to be included in the proof of purchase shall depend on the actual weight of the product.
2.2. As a registered user, the Customer may add the product they wish to purchase to the shopping basket, according to the indications shown on the screen.
2.3. Once the purchase process has been completed, Natural Systems, on behalf of the Seller, shall provide the Customer with a confirmation of the purchase made, which shall include the information relating to the purchase of the product ordered by the Customer. At this moment, the Contract shall be formalised and shall imply full acceptance by the Customer of the Seller's commercial offer (made through the Natural Systems Marketplace) and of the applicable terms and conditions.
2.4. By making a purchase, the Customer agrees to pay for the product according to the selected payment method.
2.5. Each purchase is subject to the Seller's procedures for checking the availability of the product and the Customer's payment. The Seller may refuse the order if the product is out of stock or if the Customer is unable to pay for it.
2.6. The product supplied by the Seller shall correspond to the descriptions and specifications provided to the Customer during the purchase process. The information on each product includes a brief description, the price (including taxes), as well as indicative information regarding product availability.
2.7. If the product ordered is out of stock when the order is processed, the Seller shall inform the Customer and proceed to reimburse the amount of the order.
2.8. The Customer may check the status of their order on the Natural Systems website.
3.1. The price of the product shall be the price in force at the time of placing the order. The price offered to the Customer is the final price which includes all legally applicable taxes, as well as any applicable fees.
However, the price may subsequently be increased if the Customer purchases from a Seller located outside the European Union. In this case, the Customer may have to pay customs and/or customs duties which shall be added to the product's selling price.
3.2. Shipping costs are to be paid when paying the corresponding price. Shipping costs are shown in detail when placing the order.
3.3. The Customer may select any of the payment methods made available to them to pay for the Seller's products. The following payment methods are available to the Customer: Transfer, PayPal and credit or debit card. By authorising payment, the Customer confirms that they are the legitimate holder of the means of payment used.
3.4. Credit and debit cards are subject to checks and authorisations by the issuing institution. If the issuing institution does not authorise payment, the order cannot be processed.
3.5. The Seller shall send the invoice along with the product, which the Customer must store in case of exchange or return and for the provision of the appropriate warranties as a means of proof of the date of purchase, model and product purchased from the Seller.
4.1. The product shall be delivered to the Customer by the Seller, who shall manage the shipping operation on its behalf or through third parties. The Customer must always sign the delivery note.
Natural Systems is not responsible for and does not participate in the management of sales and shipping between the Customer and the Seller, as a result of the commercial relationship established through its marketplace.
4.2. The product ordered shall be delivered to the Customer within the period expressly indicated for each product, it being understood that said delivery period refers to working days, which shall be counted from the date of order confirmation by the Seller. It shall be understood that the Customer cancels their order if they cannot be located or are not found at the designated address on any of the two (2) collection or delivery attempts that the Seller shall manage, in which case the amounts paid for the product shall be refunded, excluding delivery and collection costs.
4.3. The risk of loss or damage to the product shall be transferred to the Customer at the time of delivery of the product.
5.1. The product has a six-month warranty period, starting from the date of delivery of the product, in accordance with the provisions of Article 1484 et seq. of the Spanish Civil Code.
5.2. If the Product is not in conformity with the Contract, the Customer may opt for a free replacement or repair, unless one of these two options is objectively impossible or disproportionate, or for a proportional reduction in the purchase price.
5.3. Repairs shall suspend the six-month warranty period. The period of suspension shall begin when the Customer provides the Seller with the product and shall end when the repaired product is delivered. If, once the repair has been completed and the product has been delivered, it is still not in conformity with the Contract, the Customer may demand the replacement of the product, unless this option is impossible or disproportionate; a reduction in price or the termination of the Contract.
5.4. The Seller shall replace or repair the product, provided that:
a) The Customer notifies the Seller in writing of the lack of conformity, within two (2) months of becoming aware of the said lack of conformity.
b) It is demonstrated that such non-conformity is of origin and is not the result of improper use of the product.
c) The product is delivered to the Seller.
Replacement suspends the six-month (6) warranty period from the exercise of the option by the Customer until delivery of the new product.
6.1. Unless otherwise expressly provided for in these General Terms and Conditions of Purchase, the Seller's liability in relation to any offer for sale covers the full compliance of its products with the technical regulations, their legality and conformity of labelling, the conditions and delivery times of the goods, as well as the purchase price of said product, except in those cases in which by law this limitation does not apply.
6.2. Without prejudice to the foregoing, to the extent permitted by law, and unless otherwise provided for in these General Terms and Conditions of Purchase, the Seller accepts no liability whatsoever for the following losses, irrespective of their origin:
6.3. The Seller shall not be liable for any failure or delay in the performance of any of the obligations under these General Terms and Conditions of Purchase, the cause of which is due to events beyond its reasonable control ("Force Majeure"). Force Majeure shall include any act, event, default, omission or accident beyond the Seller's reasonable control, including but not limited to the following:
6.4. The Seller's obligations under this Contract shall be deemed to be suspended for the period during which the force majeure continues and the Seller shall have an extension of time to perform such obligations for a period equal to the duration of the force majeure. The Seller shall use all reasonable endeavours and diligence to attempt to perform its obligations notwithstanding the force majeure.
7.1. Suministros de Jardinería y Viveros S.L., as owner of the Marketplace, acts as a mere communication support (intermediary) between the Seller and the Customer and shall not assume any liability whatsoever in relation to the products or sales made directly by the Seller to the Customer, even if they are made through its marketplace or in the communications with the Customer in which Natural Systems is identified in any way.
In this case, Natural Systems operates as a mere assignee of the virtual trade area, with no relationship, control or supervision whatsoever of the products offered and/or sold to the Customer. Without prejudice to the foregoing, any information or complaint that Natural Systems receives in this regard shall be sent directly to the Seller/user of its marketplace.
7.2. Natural Systems shall not be held liable in any way whatsoever for direct or indirect damages caused as a result of the Seller's actions towards the Customer. By way of example and without limitation, Natural Systems shall not be held liable for the lack of stock of the Seller's product, for the rejection of an order by the Seller, for the non-payment of the order, for the misuse of the Marketplace by the Seller, for the lack of diligence in the Seller's actions towards the Customer or for the lack of compliance with the regulations applicable to the Seller's activity and to the products that it promotes and markets, or for any other reason or circumstance arising from or as a consequence of the Seller's actions.
In any case, it is the sole responsibility of the Seller to guarantee the legality, registration and correct labelling of its products in accordance with the regulations in force.
Any notification to Natural Systems regarding the existence of illegal, irregular or defective product offers, depending on their degree of regulatory or technical non-compliance, shall be automatically communicated to the Seller and subjected to an internal verification audit process. As preventive measures, Natural Systems may adopt the provisional or definitive withdrawal of the Seller's virtual trading space, as well as the cancellation or suspension of the processing of information to manage customer orders, guaranteeing the full refund of the amounts paid by the Customers.
Natural Systems allows external sellers to offer and sell their products on naturalsystems.es. The product description page for these products shall contain the corresponding information if they are offered by external sellers.
Although Natural Systems facilitates transactions through its Marketplace, Natural Systems is neither the buyer nor the seller of the products offered by external sellers. Natural Systems simply provides a place where buyers and sellers can negotiate and carry out their transactions. Consequently, the corresponding contract, generated when the purchase of any product sold by an external seller has been made, concerns solely and exclusively the buyer and the seller of that product.
Natural Systems is not a party to that contract, nor does it assume any liability in connection therewith or act as a representative of the Seller. The Seller is solely responsible for the sale of its products, as well as for providing assistance with regards to the buyer's claims, or with regards to any matter related to such a contract between the buyer and seller. However, and because Natural Systems aims to guarantee buyers and users of its marketplace a secure place to carry out their transactions, we are at your disposal to act as intermediaries to claim any rights you may have by law or under contract.
8.1. The Customer may exercise their right to withdraw from the contract without stating a reason within a period of 15 calendar days from the date of material receipt of the product, provided that none of the following exceptions apply:
A) The provision of services, once the service has been fully performed, where performance has begun, with the prior express consent of the Customer and with the acknowledgement by the Customer that they are aware that, once the contract has been fully performed by the Seller, they shall lose their right to withdraw.
B) The supply of goods or services whose price depends on financial market fluctuations beyond the Seller's control and which may occur during the withdrawal period.
C) The supply of goods made to the Customer's specifications or clearly personalised.
D) The supply of goods that are likely to deteriorate or expire quickly.
E) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
F) The supply of goods which after delivery and taking into account their nature have been mixed inseparably with other goods.
8.2. The right to withdraw may be exercised through the following means:
To the attention of the Seller. I hereby declare that I withdraw from my contract of sale of the following item:
8.3. Refunds shall include the full amount of the purchase, except, where applicable, delivery and collection costs. Refunds shall be made using the same means of payment with which the product was purchased. The Seller informs that the direct return costs shall be borne by the Customer. This cost is estimated to be approximately the cost, in euros, of sending the products.
8.4. The Customer shall return the products subject to withdrawal without undue delay within a maximum period of fourteen (14) calendar days from the date on which it informs the Seller of its decision to withdraw. The refund of the amount corresponding to the withdrawal shall be made within fourteen (14) calendar days from the date on which the decision to withdraw from the Contract has been effectively and unequivocally communicated and provided that the Seller has previously received the product. Otherwise, the payment may be withheld until the product is received or until the Customer proves that the product has been returned.
8.5. The Customer shall be liable for any diminished value of the product resulting from the handling of the product other than what is necessary for its nature, characteristics or functioning.
8.6. In any case, in order to make use of the right to withdraw, the product must be returned in its original packaging along with the invoice and all its components. Before returning the product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport. Notwithstanding the foregoing, the right to withdraw and/or termination is excluded in those cases in which, due to the nature of the goods purchased, it is impossible to carry out the purchase, without prejudice to the corresponding claim for damages suffered, as well as in the case of non-compliance with the following conditions:
A. The product must be in perfect condition, in its original undamaged packaging, including cork protectors and plastic sleeves.
B. The product must be accompanied by all accessories and add-ons, such as remote control, battery, software, stand, case, manual and documentation if applicable.
C. No returns shall be accepted for products manufactured or created to order, customised or personalised, unless due to manufacturing or transport defects.
D. The return of large-volume electrical equipment, such as intractors, extractors, trimmers or similar, is subject to prior checking of the product by the authorised Technical Assistance Service.
E. Likewise, in the case of organic products, returns of products that are likely to deteriorate or expire quickly shall not be accepted.
8.7. The Seller shall provide the Customer with a form to exercise their right to withdraw through the sales channel.
Data Controller: The Data Controller of the Customer's data is the entity that is identified as the Seller in the purchase process and from which the Customer purchases the product.Purposes: The personal data provided by the Customer within the framework hereof for the purchase of products from the Seller through the Natural Systems Marketplace shall be processed for the following purposes:
Legitimation: The legal basis for data processing is the development of the contractual relationship, as well as legitimate interest and express consent, where applicable.
Data Storage: The data provided shall be stored for the time necessary to ensure compliance with the legal obligations incumbent on the Seller in the context of the sale carried out through the Natural Systems Marketplace and with regards to its relationship with the Customer.
Data Communication and Access: In the context of selling its products through the Natural Systems Marketplace, and for the purposes set out in this clause, the Seller may communicate and allow access to the Customer's data to the service providers required in order to manage the Customer's order: service providers for authentication and access management, marketing (including cloud marketing), web analytics, payment processing, digitalisation and deletion of information, home delivery, customer service, etc.
International Data Transfer: The Seller declares that the Customer's personal data is not transferred outside the European Economic Area.
If the Seller transfers the Customer's personal data outside the European Economic Area, it shall adopt the appropriate guarantees in accordance with its legal obligations, with the aim of ensuring that the personal data are, at all times, adequately safeguarded regardless of the country in question. The Seller undertakes that the personal data shall be processed by adopting the necessary legal measures, ensuring that the entity receiving the data subscribes to the standard clauses adopted by the European Commission.
For any questions regarding data protection, the Customer may contact the address provided for this purpose by the Seller through the "Consult your orders" section of the Natural Systems website.
Rights: Under the terms established in the data protection regulations in force, the Customer may at any time revoke the authorisation granted for the processing and transfer of personal data, as well as exercise the rights of access, rectification, deletion, opposition, the right to request the limitation of the processing of their personal data, the right to portability and the right to lodge a complaint with a supervisory authority. In order to exercise these rights, the Customer may write to the contact address provided for this purpose by the Seller through the "Consult your orders" section of the Natural Systems website.
9.1. The Seller and the Customer act herein in their own name and right.
9.2. Neither Party may assign its rights, interests, obligations or liabilities it acquires by accepting these General Terms and Conditions of Purchase or delegate such liabilities without the prior written agreement of the other Party.
9.3. If any wording or clause of these General Terms and Conditions of Purchase is found to be invalid, illegal or unenforceable for any reason whatsoever, this shall not affect the validity of the remaining clauses of these General Terms and Conditions of Purchase.
9.4. The Seller may modify the General Terms and Conditions of Purchase at any time. The modifications made shall in no case affect purchases that have been made previously. The Seller shall notify the Customer of any modification of the General Terms and Conditions of Purchase one (1) month prior to the date of entry into force of the new text.
10.1. These General Terms and Conditions of Purchase are subject to Spanish law.
10.2. In general, any disputes arising from this Contract shall be subject to the jurisdiction of the courts and tribunals of Montilla, Cordoba.
Natural Systems is strongly committed to environmental sustainability and ecological preservation; therefore we execute all our logistic and operational processes following protocols to reduce CO2 emissions and the use of paper, with the aim of reducing our environmental footprint.
Likewise, Natural Systems is part of the ECOEMBES integrated waste management system, informing all our customers and users of the strong commitment of the company and its external sellers to achieve zero waste processes.
Lastly, Natural Systems and the external sellers of its marketplace, in their capacity as distributors, have a legal obligation to collect large electrical equipment likely to generate waste free of charge, provided that they are replaced by others purchased on its marketplace. This right, which is optional and available upon the Customer's request, may be exercised within 30 days of the purchase of a new large electrical equipment.
Small electrical and electronic equipment waste (smaller than 25cm) shall be disposed of in the MULTICONTAINERS provided for this purpose at the Points of Sale without the need for the customer to purchase a similar one. This right applies to all electrical and electronic equipment marketed by Natural Systems likely to generate waste.
For more information regarding our WEEE management system, please send an e-mail to email@example.com or write to the Picking Department of Natural Systems, C/Tejares 5, 14540, La Rambla, Cordoba.
Revision: Sep 2021.Go back to Home Page