NATURAL SYSTEMS - General Conditions of Sale
General Conditions of Sale
On the one side, Suministros de Jardinería y Viveros, S. L. (hereinafter"Natural Systems") and on the other side, the "Client" whose data are set out on the front of this document, agree to the following conditions which shall be accepted by the Client in the case of the withdrawal of the goods or their delivery by the transport agency in relation to not returning the goods in the same condition in which they were received within 24h.
Return due to withdrawal
Cases in which the product has not been used. The product must not bear any marks or adhesive and must be kept in its original packaging, in perfect condition, so that it can be sold to another client without the slightest doubt that the product is new. You are reminded that lamps are not included in the warranty coverage as they are affected by wear and are thus considered consumables, and so they cannot be returned.
Return requirements:
- Tampering with any electronic appliance (ballast, lamps, etc.) renders the return or product warranty completely invalid
- No more than 30 calendar days must have passed from the date of the delivery note that was supplied with the product
- It must not be product ordered specifically for the Client or on request
- Complete the RETURN form following the instructions set out in that form. Send the form by email to rma@naturalsystems.es.
- Natural Systems will reply to your email, attaching a postage label which must be visible on the outside of the box
- The package must be sent carriage paid by the Client within one week, or be given to our delivery staff in a sealed box with the RMA label on the outside. If the box is the product packaging, it must be wrapped as the transport agencies normally affix identification labels No returns of products packaged with labels will be accepted. In the case of shipments from third parties, the Client must inform that third party of these conditions
- If the product is returned to our offices, only the form must be filled out. The amount of the returned products will be offset against the following purchases made by the Client after checking that the product and its packaging are in good condition. If the product fails to meet these requirements, the amount will not be made available to the Client. The Client or the agency managed by the Client is responsible for collecting the product within 7 days.
Warranty management
Cases in which the product has operating faults within the product warranty period. You are reminded that lamps are exempt from warranty coverage as they are affected by wear and are thus considered consumables, and so they cannot be returned.
Requirements:
- Tampering with any electronic appliance (ballast, lamps, etc.) renders the return or product warranty completely invalid
- The warranty period of the product must not have expired on the date of the delivery note that was supplied with the product
- The product must not be damaged or broken, or been used incorrectly
- The product must not have been tampered with or repaired by the Client
- Complete an RMA form following the instructions set out in the form
- Send the form by email to rma@naturalsystems.es
- Natural Systems will reply to your email, attaching a postage label which must be visible on the outside of the box
- The package must be sent carriage paid by the Client within one week, or be given to our delivery staff in a sealed box with the RMA label on the outside
- If the RMA is delivered to our offices, only the form must be completed
- Natural Systems will arrange for the product to be repaired by the manufacturer and return the product to the Client once it has been repaired. If the repair is not possible, the product will be replaced with a new or a repaired on with the same or better characteristics and a check will be made to ensure that it functions correctly
Fullfillment of the Order
Seller shall fulfill its obligations as provided in the order.
However, in cases where Client has provided insufficient or inaccurate information affecting the implementation of the order, Seller shall be entitled to suspend the fulfillment of the order. Seller will inform Client of the impact on order due to insufficient or inaccurate information provided by Client and the parties will agree on charges to the specifications, pricing or scheduling resulting. Falling to agree, Seller may pronounce ipso jure the termination of the order and Client shall be liable for compensation based on the sale price and proportionate to the advancement of the work.
Any modification of an order at the request of Client shall be subject to the express written consent of Seller, which may make its consent subordinate to a change of price or delivery conditions.
In case of acceptance by Seller of the proposed amendment by Client, the latter shall submit to Seller a proposed amendment to its initial order, which will become effective on the date of issuance of the agreement of Seller.
Reception of the goods by the Client
On receiving the goods, the Client must ensure that the packaging is not broken, that the seals have not been tampered with and that the entire package is entirely enclosed by the packaging.
In the case of doubt, the Client must confirm the content of the goods to the transport agency or write the words "Pending inspection" next to the signature conforming receipt of the shipment.
Both our delivery staff and the transport agencies will deliver the goods at the entrance door of the establishment. If the goods are taken inside the premises, the Client may not claim for possible damages caused by our delivery staff on their premises.
The Client shall inform Natural Systems if the goods are damaged or if there are anomalies caused by transport within 24 hours. This claim for transport shall be sent by email torma@naturalsystems.es, attaching evidence or photos showing the damage or breakage due to transport.
The Client shall inform Natural Systems of any possible errors on the delivery note and in the goods received no later than the next working day, and may not present claims for faults or errors in the goods after this date.
Shipments sent from 1 to 15 December may be present delays with respect to the total delivery term of three days due to saturation of the logistical platforms of the different transport companies.
Payments
The prices applied to your order are those in force on our pricing lists at the time of accepting the order. The prices shown for all our references do not include VAT.
To be able to serve the order as soon as possible, when paying by credit or transfer to account, the Client shall send the confirmation document issued by the bank topagos@naturalsystems.es.
The Client acknowledges that the owner of the goods covered by this delivery note is Natural Systems until payment of the delivery note or invoice for the goods has been made. The Client agrees that in the case of non-payment of this delivery note it authorises Natural Systems to collect the goods from the Client’s establishment provided they are in good condition. In the event that the Client does not have the goods, Natural Systems may withdraw goods for the value of the outstanding debt. The value shall be determined by the selling prices of Natural Systems in force at that time, with no discounts. In the event of claims for this sale, the Parties agree to submit to the jurisdiction of the Courts of Montilla.
When more than 30 days have passed from the due date of the payment, Natural Systems shall claim the amount of the products without applying any discounts.
Assignment of data to third parties
The Client consents to the assignment of their data to other companies and may exercise its right of access, modification and rectification of said data at any time by writing to Natural Systems.
The Client consents to being included in default files shared with other companies when they have been duly notified of the debt by email and it has not been paid within seven day. Natural Systems undertakes to take said Client off its default files as soon as the debt has been settled.
If the Client changes their tax data, it agrees to notify said change immediately. Natural Systems will not change the billing data once the delivery notes and invoices have been issued.
